About Stephen Smyth
"I’ve been so lucky over my career to work with some remarkable people on some fascinating projects"
In 2008, I realised I wanted to work more directly with customers. For three years I developed relationships with key stakeholders, elected representatives and customer groups. Working in partnership with the consumer regulators, we carried out research that sought to find out exactly what services our customers valued and, following this, produced investment strategies and policies which met those priorities.